We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy for details on processing times, shipping methods, and delivery times.
Processing Time:

• in-stock items are shipped within 3-4 business days.
• If the item is not in stock, the shipping time may vary, and you will be informed accordingly.
• For custom-made and personalized items, you will be contacted regarding the estimated delivery time as it may vary.

Shipping Methods and Delivery Times:

Standard Shipping: Delivery within 2-3 business days.

International Shipping: Delivery within 4-5 business days.

Order Tracking:

• Once your order has shipped, you will receive a confirmation email with tracking information.
• You can track your order using the provided tracking number on our website or through the shipping carrier's website.

International Shipping:

• International shipments may be subject to import taxes, customs duties, and fees, which are levied once the shipment reaches your country.
• These additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
• Customs policies vary widely from country to country; please contact your local customs office for more information.

Shipping Address:

• Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• If you need to change your shipping address after placing an order, please contact us immediately at order@cansukirali.com

Delivery Issues:

• If your order has not arrived within the estimated delivery time, please contact us at [email/contact info]. We will assist in tracking your order and resolving any delivery issues.
• In the event of a lost or damaged shipment, please contact us within 7 days of the estimated delivery date to initiate a claim with the shipping carrier.

Contact Us:

• If you have any questions about our shipping policy, please contact us at info@cansukirali.com We are here to assist you and ensure your satisfaction.

We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help with our easy return process. Eligibility for Returns:

• Items must be returned within 14 days of purchase.
• Items must be in their original, unused condition with all tags attached.
• Custom-made and personalized items are non-returnable.
• Earrings cannot be returned due to hygienic reasons.
• Non-adjustable rings cannot be returned due to special sizing.
• White gold and rose gold items are considered special designs and cannot be returned.

Return Process:
1.Contact Us: Initiate a return by contacting our customer service team at [info@cansukirali.com]. Please provide your order number and reason for return.
2.Prepare Your Package: Carefully pack the item in its original packaging, including all accessories and documentation.
3.Shipping: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.
4.Inspection and Refund: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved returns will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Return Shipping Costs:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team for assistance.

Non-Returnable Items:

• Custom-made and personalized items.
• Earrings due to hygienic reasons.
• Non-adjustable rings due to special sizing.
• White gold and rose gold items due to their special design.
• Gift cards.

Contact Us:

• If you have any questions about our return policy, please contact us at [info]. We are here to assist you and ensure your satisfaction.